Privacy Policy

Our Privacy Policy

Read our policies and understand the way we guide our working practices. If you have any questions regarding one or multiple policies, please feel free to contact us!

🔒 Privacy Policy for Students

At Joe Cepeda Institute, we value the privacy and protection of our students’ personal information. This Privacy Policy explains how we collect, use, store, and safeguard the data you share with us when enrolling in our programs, using our student portal, or purchasing devices and services.

📋 Information We Collect

When you register or enroll, we may collect the following information:

•Personal Identification: Full name, date of birth, mailing address, phone number, and email address.

•Academic Records: Enrollment forms, assignments, evaluations, certificates, and attendance records.

•Payment Information: Billing address, financing applications, and transaction history. (Note: We do not store credit/debit card details; payments are processed securely through third-party providers.)

•Technical Data: IP address, login credentials, and usage of our online student portal.

•Support Requests: Warranty claims, technical support inquiries, or communications with our staff.

🎯 Purpose of Collecting Information

We use this information strictly for:

•Enrolling students and managing academic records.

•Providing access to our student portal, online courses, and interactive materials.

•Processing payments, financing, and issuing receipts.

•Offering technical support, warranty validation, and after-sales service.

•Communicating important updates, promotions, and reminders related to your studies.

•Ensuring compliance with Canadian education and health regulations.

🔐 Data Protection & Security

• All student data is stored securely and access is restricted to authorized staff only.

•We implement industry-standard security measures, including encrypted storage and secure servers.

•Data is retained only for as long as necessary to fulfill academic, financial, and legal obligations.

📤 Information Sharing

We do not sell or trade your personal information. Data may only be shared with:

•Accrediting bodies and regulators when required by law.

•Financing partners when you apply for installment or loan programs.

•Shipping companies for the delivery of machines, kits, or student materials.

•Technical support providers in cases of warranty or device repair.

Each third party is required to comply with privacy standards equal to or exceeding Canadian federal law (PIPEDA).

❌ No Cancellations or Refunds Due to Regulation Changes

All devices, machines, and courses are up to date with Canadian health regulations at the time of sale. If a device or course is later restricted, updated, or banned by federal or provincial law after purchase, no refund or cancellation will be offered. Students are responsible for ensuring that programs and devices meet the requirements of their province.

🧑‍🎓 Student Rights

As a student, you have the right to:

•Access the personal data we hold about you.

•Request corrections to your information.

•Withdraw consent for certain communications.

•File a complaint with us or the Office of the Privacy Commissioner of Canada if you believe your data has been mishandled.

📨 Communication & Consent

By enrolling in our programs or purchasing devices, you consent to the collection and use of your information as described in this policy. You may withdraw your consent at any time; however, this may affect our ability to provide educational or technical services.

📅 Updates to This Policy

This Privacy Policy may be updated to reflect changes in laws, regulations, or our practices. Updates will be posted on our website, and continued use of our services will signify acceptance of these changes.

📞 Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Joe Cepeda Institute
📍 9805 Horton Rd SW, Calgary, AB
📧 info@joecepedainstitute.com
📞 403-719-9000