OUR POLICIES
ABOUT OUR POLICIES
Read our policies and understand the way we guide our working practices. If you have any questions regarding one or multiple policies, please feel free to contact us!
Refund and Cancellation Policy
All courses and programs both online and in class are NOT subject to returns or refunds at any time (WE DO NOT OFFER REFUNDS ON DEPOSITS OR COURSE FEES). NO refunds on our programs, our student kits or machines offered with the training courses. All student deposits are also non-refundable. When a course deposit is paid, Joe Cepeda Institute is holding a course space for you and therefore, we expect you to be present for your program.
All sales in supplies are final. For security purposes we don’t accept ex-change or return/refunds in any of our store products.
IF YOU APPLY FOR FINANCING AND YOU’RE APPROVED THERE ARE NO CANCELLATIONS ONCE YOU GET THE APPROVAL.
Once your application is submitted, our team will review it and reach out to you with further details.
Only if you’re ready to take the next step, fill out the form for financing, once you complete the application there’s no cancellations or refunds.
Businesses in Canada are not legally obligated to accept the return or cancellation of purchased items.
For more information:
Cancellation & Missed Course Dates
If a student is ill or can not make class dates a cancellation needs to be made 72 hours before the class, there is a mandatory $150 course rescheduling fee and the student will be placed on upcoming dates and be given date options. No custom dates are given if the class is missed under any circumstances. However, when classes are missed you can enroll after the $150 rescheduling fee is paid in any upcoming classes that are on the upcoming schedule. If the student confirm the class and fail to assist a $150 fee is charged to re-schedule the class. We have a 10 minutes tolerance for the students.
Failure To Complete Your Payment Contract
Joe Cepeda Institute does not offer direct financing for the courses, services and products. In the event that a student can not complete payment of a course, a credit of the balance that has been paid to date will remain on the student’s file to be used at a later date. We do not offer refunds on any course payments whether they be partial or full payments.
Machines, products and freebies.
This machines offer a 6 months warranty: RF Microneedling, IPL Laser and body contour, for the rest of the machines all sales of beauty supplies, spa devices and machines are final. We do NOT offer warranty on devices at least the device is on the policies act of our school. All machines will be bench tested and in good working order before they leave our warehouse. Due to the biohazard nature of equipment in the beauty industry we do not offer refunds or exchanges on any equipment, disposable tools, supplies, PPE or skincare or body products. All supplies and products are a final sale.
WARRANTY POLICY FOR FREEBIES & MACHINES
To process a warranty claim for any freebie items such as computers, laptops, or other machines, the student must keep the original box. Without the original packaging, the warranty will not be valid.
📌 Warranty Coverage:
•Laptops & iPads (Freebies): 3-month warranty
•Machines included as freebies in the kit: 6-month warranty
•Machines on the warranty act: 6-month warranty
For any warranty claims, please ensure you meet these conditions before submitting a request. If you have any questions, feel free to contact us at [email protected]
We understand that your NEW Device is an exciting piece of equipment, and we appreciate your eagerness to use it. However, for your safety, as well as to ensure proper usage and avoid potential damage, we strongly encourage all students to complete the required training before using the device. The course we provide includes specific and detailed instructional videos that walk you through the proper steps for using the machines. These resources are designed to ensure you fully understand the operation and safety procedures.
It is important to note that using the device without completing the necessary certification and training will result in the invalidation of your warranty. The manufacturer requires proper training to ensure that the equipment is used safely and correctly, and any misuse may not only void your warranty but could also lead to potential damage or safety concerns.
To help you get the most out of your training and guarantee that your warranty remains valid, please ensure that you follow all steps and complete the certification process before using the device. If you have any questions or need additional assistance, feel free to reach out, and we’ll be happy to help!”
Machine Return Packaging Policy
To ensure the safe return of all machines, customers are required to package the item in its original box. If the original packaging is no longer available, a similar sturdy box that provides equivalent protection must be used.
If a kit is provided by us on the package the cost of the kit will be deducted from the refund or credited amount. Returns that are not properly packaged may be subject to delays or refusal.
Reminder: If you have any concerns or issues related to the use of the device, the best way to clarify your questions or resolve any problems is by reaching out via email at [email protected]. Please include a detailed explanation of your concern and, if possible, relevant videos. Our team of experts will be able to address your issues directly.
Please note that student advisors are not technicians, and they are unable to assist with technical issues or concerns related to the device use via social media. To ensure that your concerns are handled promptly and accurately, always direct any technical inquiries to the warranty email provided.
In the rare event that we are unable to replace or repair a machine under warranty and a refund is issued, a proportional fee of $900 will be deducted to cover the cost of the online course, in cases where the student received the machine and course as part of a promotional bundle.
Our technicians follow a detailed step-by-step protocol to troubleshoot and resolve issues via email. If all troubleshooting efforts are unsuccessful, we escalate the case to the supplier for further evaluation. Please note that the supplier may take up to 7 business days from the date of escalation to determine whether a specific part or the entire device will be replaced.
For the Japanese head spa sink:
If you have any concerns or issues related to the use of the sink or the halo, the best way to clarify your questions or resolve any problems is by reaching out via email at [email protected]. Please include a detailed explanation of your concern and, if possible, relevant videos. Our team of experts will be able to address your issues directly.
Please note that student advisors are not technicians, and they are unable to assist with technical issues or concerns related to the sink’s use via social media. To ensure that your concerns are handled promptly and accurately, always direct any technical inquiries to the warranty email provided.
Our technicians follow a detailed step-by-step protocol to troubleshoot and resolve issues via email. If all troubleshooting efforts are unsuccessful, we escalate the case to the supplier for further evaluation. Please note that the supplier may take up to 7 business days from the date of escalation to determine whether a specific part or the entire sink will be replaced.
Important Usage Instructions for the Japanese Head Spa Sink
Please note the following recommendations to ensure the optimal use of your Japanese
Head Spa Sink:
• The temperature control panel is designed to maintain water temperature, ensuring it stays warm throughout the treatment. • We recommend applying pre-heated water to the sink for best results.
• The sink is not intended to heat cold water directly, as this may affect its performance and longevity. Following these guidelines will help you provide a comfortable and luxurious experience for your clients while maintaining the durability of your equipment. If you have any questions or need assistance, please don’t hesitate to contact us.
If you want to heat the water on the sink: Please reinsure your premises are suitable for this power draw. Specs: 220 V, 3500w required
Q: What is the warranty period for JAPANESE HEAD SPA SINK equipment?
A: JOE CEPEDA INSTITUTE provides a 1-year warranty on the JAPANESE HEAD SPA SINK for sinks with a purchase date from December 2024 or after. 6 Months warranty for sinks with a purchase date in October and November 2024. There’s no warranty on sinks with purchase date in September 2024 or before. It is important to note that using the sink without completing the necessary certification and training will result in the invalidation of your warranty. The manufacturer requires proper training to ensure that the equipment is used safely and correctly, and any misuse may not only void your warranty but could also lead to potential damage or safety concerns.
Q: What does the warranty cover?
A: The warranty covers defects in materials and workmanship under normal usage. During the warranty period, we will repair or replace any defective parts at no additional cost. We will provide technical support on the email: [email protected]
Q: What is not covered under the warranty?
A: The warranty does not cover damage caused by misuse, accidents, modifications, or normal wear and tear.
Please ensure that the electrical power capacity in your spa or office is compatible with the requirements of your sink. This is crucial for the safe and efficient operation of the equipment.
⚠️ Please Note:
We understand that the sink is an exciting piece of equipment, and we appreciate your eagerness to use it. However, for your safety, as well as to ensure proper usage and avoid potential damage, we strongly encourage all students to complete the required training before using the sink. The course we provide includes specific and detailed instructional videos that walk you through the proper steps for using both the sink and the halo. These resources are designed to ensure you fully understand the operation and safety procedures.
It is important to note that using the sink without completing the necessary certification and training will result in the invalidation of your warranty. The manufacturer requires proper training to ensure that the equipment is used safely and correctly, and any misuse may not only void your warranty but could also lead to potential damage or safety concerns.
To help you get the most out of your training and guarantee that your warranty remains valid, please ensure that you follow all steps and complete the certification process before using the sink.
We do not offer returns or exchanges based on the electrical power available in your spa or office.
If you’re unsure about the power requirements, we recommend consulting with an electrician before installation to avoid any issues.
Q: How do I request a repair or replacement under warranty?
A: To request warranty service, please contact our customer service team and provide proof of purchase. Send a video to the email: [email protected] explaining the problem with the device and showing the damage or defect on the sink. We will not reply any message regarding technical support on social media or any other email of the company.
In the rare event that we can’t replace or repair a machine under warranty and we process a refund, we will charge a proportional of $900 for the online course in the case we offer the promo of machine and course included.
Spa Treatments
All treatments are non refundable. We do NOT guarantee results to the general public and our clients must understand that each and every body is different and individual results may vary. Our technicians are dedicated to your satisfaction, but as we are dealing with the body, results will differ from client to client. For Permanent Make-Up the client need to pay for every touch up and is not included in the price of the first appointment.
DISCLAIMER
TO THE FULL EXTENT PERMISSIBLE BY LAW, JOE CEPEDA INSTITUTE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY STUDENT SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY JOE CEPEDA INSTITUTE SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
SHIPPING POLICY
Processing
All physical product orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
The time required for our order processing may be affected and increased due to high volume of orders, weather coonditions or postal service problems that are outside of our control. We don’t offer a cancellation or refund based on product delays.
For services or courses, orders are processed immediately after being paid, and you are granted access to scheduling the service or course date.
FOR THE JAPANESE HEAD SPA SINK:
This item typically have a lead time of 3-4 weeks. Our customer service will keep you informed of the progress. After the product is sent from the manufacturer in Korea to Canada and when the sink arrives in Canada we will provide a tracking number.
Due to high order volumes or unforeseen circumstances beyond our control, occasional delays in processing or shipping may occur. By placing an order, the customer acknowledges and accepts the possibility of such delays.
Please note: Once an order has been processed, it cannot be cancelled or refunded.
FOR DEVICES:
The devices such as: Lasers, Hydrofacials, EMS chairs, RF Microneedling, Body contour typically have a lead time of 2-3 weeks. Our customer service will keep you informed of the progress. After the product is sent from the manufacturer in Korea to Canada and when the device arrives in Canada we will provide a tracking number.
Due to high order volumes or unforeseen circumstances beyond our control, occasional delays in processing or shipping may occur. By placing an order, the customer acknowledges and accepts the possibility of such delays.
Please note: Once an order has been processed, it cannot be cancelled or refunded.
Customer Service Availability
Due to the large volume of orders, sometimes there may be delays. Our dedicated customer service team is available 8 hours a day, 5 days a week, to assist you. We are committed to ensuring your satisfaction and will keep you informed throughout the process.
Domestic Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping for orders over $150 in supplies.
Shipping fees for devices are calculated based on the size and weight of the item. Unless otherwise stated as a free shipping promotion, shipping costs are not included in the final purchase price and will be added separately at checkout.
In-Store Pickup
You can skip the shipping fees with free local pickup at 9805 Horton Rd SW T2V 2X5, Alberta Canada. After placing your order and selecting local pickup at checkout, your order will be prepared and ready to pickup within 1 to 5 business days in store supplies, devices will take the regular shipping time. We will send you an email when your order is ready along with instructions.
Our In-Store Pickup hours are from 9:00 am to 4:00 pm on Monday to Friday.
Shipping Disruptions
We are not responsible for any packages undelivered by any of our carriers, and/or any damages suffered in transit.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
FREEBIES
We’d like to clarify the process regarding the delivery of your course materials and machines:
•Your machine will be shipped once the course is fully paid.
•If you are approved in full through Flexiti financing, this is considered paid in full, and no additional payment is required.
•Additionally, you must be fully licensed before the machine is shipped.
This ensures you have all the necessary equipment when you’re ready to apply your knowledge in real-world practice, while maintaining compliance and safety standards.
Additionally, receiving your machine at the end of the course ensures that you first gain the proper training on how to use it correctly and safely. Our goal is for you to be fully prepared and confident before working with clients.
If you have any questions about payments, delivery, or course structure, feel free to reach out to our team. Let’s get started on this exciting journey together!”
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
STUDENTS RULES
STUDENT PORTAL
Please make sure to watch all videos and lectures on the student portal. We can track if a video is not fully watched or if classes are not completed. If this happens, the system will block your progress, and you will not be able to continue until your teacher unlocks your access. Stay on track to ensure smooth progress in your course!
STUDENT GUIDELINES: ASSIGNMENTS & PRACTICE DAYS
ASSIGNMENTS
•You must print all your assignments and include your name, class name, and date.
•Bring your assignments with you on the first day of class.
•If your class requires a 3D model, you must bring it on your first practice day at the Institute.
•Missing homework = No practice. If any assignment is missing, you will not be allowed to participate in practical sessions.
PRACTICE DAY RULES
Attendance: You must be present for the full duration of the practice session.
No Cellphones/Electronic Devices: Any electronic devices brought into the classroom will be taken.
Dress Code:
•Permanent Makeup, Japanese head spa & Paramedical Tattoo: Black scrubs and black shoes or sneakers.
•Lashes, Makeup, Nails & Esthetics: Light pink scrubs and sneakers (any color).
No Kids Allowed in the school.
No Jewelry: Bracelets, watches, and rings are not permitted.
No Food or Drinks in the practice area.
Punctuality: Arrive at least 5 minutes before class starts.
•A 10-minute grace period is allowed.
•If you arrive late, your practice will be rescheduled, and a $150 rescheduling fee will apply.
Clean Your Practice Area before class is dismissed.
FINDING MODELS FOR PRACTICE
•As part of your training, you are responsible for finding your own models.
•The school will only assist in finding models for students who live outside Calgary
•If you are unable to find models, the school can help with 50% of the required models, only if you notify us at least 5 days before your class.
Following these guidelines ensures a smooth and professional learning experience.