OUR POLICIES
ABOUT OUR POLICIES
Read our policies and understand the way we guide our working practices. If you have any questions regarding one or multiple policies, please feel free to contact us!
Refund and Cancellation Policy
All courses and programs both online and in class are NOT subject to returns or refunds at any time (WE DO NOT OFFER REFUNDS ON DEPOSITS OR COURSE FEES). NO refunds on our programs, our student kits or machines offered with the training courses. All student deposits are also non-refundable. When a course deposit is paid, Joe Cepeda Institute is holding a course space for you and therefore, we expect you to be present for your program.
All sales in supplies are final. For security purposes we don’t accept ex-change or return/refunds in any of our store products.
IF YOU APPLY FOR FINANCING AND YOU’RE APPROVED THERE ARE NO CANCELLATIONS ONCE YOU GET THE APPROVAL.
Cancellation & Missed Course Dates
If a student is ill or can not make class dates there is a mandatory $100 course rescheduling fee and the student will be placed on upcoming dates and be given date options. No custom dates are given if the class is missed under any circumstances. However, when classes are missed you can enroll after the $100 rescheduling fee is paid in any upcoming classes that are on the upcoming schedule. If the student confirm the class and fail to assist a $250 fee is charged to re-schedule the class. We have a 10 minutes tolerance for the students.
Failure To Complete Your Payment Contract
Joe Cepeda Institute does not offer direct financing for the courses, services and products. In the event that a student can not complete payment of a course, a credit of the balance that has been paid to date will remain on the student’s file to be used at a later date. We do not offer refunds on any course payments whether they be partial or full payments.
Machines and products
All sales in supplies and machines are final. For security purposes we don’t accept ex-change or return/refunds in any of our store products.
We offer a 7 days warranty on all our machines on factory defect. We don’t offer a warranty on machines or pieces for bad use.
Spa Treatments
All treatments are non refundable. We do NOT guarantee results to the general public and our clients must understand that each and every body is different and individual results may vary. Our technicians are dedicated to your satisfaction, but as we are dealing with the body, results will differ from client to client. For Permanent Make-Up the client need to pay for every touch up and is not included in the price of the first appointment.
DISCLAIMER
TO THE FULL EXTENT PERMISSIBLE BY LAW, JOE CEPEDA INSTITUTE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY STUDENT SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY JOE CEPEDA INSTITUTE SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
SHIPPING POLICY
Processing
All physical product orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
The time required for our order processing may be affected and increased due to high volume of orders or postal service problems that are outside of our control.
For services or courses, orders are processed immediately after being paid, and you are granted access to scheduling the service or course date.
Domestic Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping for orders over $150.
In-Store Pickup
You can skip the shipping fees with free local pickup at 5920 MacLeod Trail SW Suite 430, T2H0K2, Alberta Canada. After placing your order and selecting local pickup at checkout, your order will be prepared and ready to pickup within 1 to 5 business days. We will send you an email when your order is ready along with instructions.
Our In-Store Pickup hours are from 9:00 am to 4:00 pm on Monday to Friday.
Shipping Disruptions
We are not responsible for any packages undelivered by any of our carriers, and/or any damages suffered in transit.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
STUDENTS RULES
STUDENT PORTAL
Don’t skip the videos or lectures on the student portal, we can track if you are not viewing a video complete or if you are not completing the classes. The student portal will block you progress and you will not be allowed to continue until your teacher unblock the portal.
ASSIGNMENTS
You need to print all your assignments with your name, class name and date and bring your assignments with you the first day of class. If your class is asking for a 3 d model you need to bring this assignments with you also the first day of practice to the Institute. If any homework is missing you will not be allowed to do your practices.
PRACTICE DAY
You need to be on class for all the required time of the practice. NO CELLPHONES OR ANY ELECTRICAL EQUIPMENT OF ANY KIND ALLOWED IN THE CLASSROOM (THEY WILL BE TAKEN).
You need to use complete uniform:
FOR PERMANENT MAKE UP AND PARAMEDICAL TATTOO USE BLACK SCRUBS AND BLACK SHOES OR SNEAKERS.
FOR LASHES, MAKE UP, NAILS AND ESTHETICS USE LIGHT PINK SCRUBS AND SNEAKERS (ANY COLOR).
No kids are allowed in the school.
The student can’t wear bracelets, watch or rings.
No drinks or foods are allowed on the practice area.
Student should arrive on time at least 5 minutes before the class start, we only offer a 10 minutes tolerance if the student is late the practice will be reschedule and the student will pay the $150 re-schedule fee.
Students should clean the practice area they use before the class is dismissed.
As part of your training you should find your models, the school will only find models for students that live outside Calgary or Edmonton. if you can’t find models for your practices the student can only help you with the 50% of the models and only if you notify the school at least 5 days before your class.